🌸 new goodies
✨ just restocked!
💖 best-selling cuties
🌸✨ step into the cutest world of usagi x usagi! ✨🌸
🌸 why shop with us? 🌸
cute, curated, and made with love ♡
✨ quick answers (FAQ) ✨
soft, simple, and easy to browse — your most common questions, answered with love ₊˚⊹♡
💖 what are your processing times?
every order is packed with extra love (˶ᵔ ᵕ ᵔ˶)♡
processing time is usually 3–7 business days. handmade items like toploaders, phone charms, decoden pieces, and jewelry may take the full window. you’ll receive tracking when your order ships 🎀📦✨
📦 how long does U.S. shipping take?
estimated delivery after processing:
- Standard: 3–7 business days
- Priority: 2–4 business days
- free shipping $35+: standard service
delivery times may vary during holidays or USPS delays ✧*。
🌍 do you ship internationally?
yes! I currently ship to:
🇨🇦 Canada • 🇬🇧 United Kingdom • 🇦🇺 Australia • 🇳🇿 New Zealand
🇩🇪 Germany • 🇫🇷 France • 🇳🇱 Netherlands • 🇸🇪 Sweden
🇸🇬 Singapore • 🇵🇭 Philippines
estimated delivery times:
- Canada: 1–2 weeks
- UK & Europe: 2–4 weeks
- Australia & New Zealand: 2–4 weeks
- Asia (SG + PH): 2–5 weeks
all international orders use tracked shipping. buyers are responsible for VAT/duties, and some fragile or heavy handmade items may not be eligible. international orders are final sale ✈️🐰💕
💌 can you combine multiple orders?
if you place more than one order within 24–48 hours, I can usually combine them and refund extra shipping when possible ✨
please leave a note at checkout or send a message so I don’t miss it ♡
🤍 what is your return & exchange policy?
all sales are final due to the handmade and personal nature of my items. please read product descriptions carefully before purchasing 🌟
if your order arrives damaged or incorrect, email me within 48–72 hours with photos or an unboxing video and I’ll take care of you 💖
🌸 which items are handmade vs manufactured?
handmade with love:
- 🎀 decoden toploaders
- 🎀 decoden mirrors & trinket boxes
- 🎀 phone charms
- 🎀 soft but deadly jewelry
professionally manufactured:
- ✨ acrylic keychains
- ✨ vinyl stickers
- ✨ air fresheners
- ✨ key straps
all designs are original to usagi x usagi ✨🐰💗
🎁 how do mystery items work?
mystery items are a fun surprise! ✨
- items are selected at random
- duplicates are avoided when possible
- no specific character or theme requests
- mystery items are final sale
perfect for collectors and gifting 🎀💖
💫 do sold-out items restock?
some items do restock:
- ✨ stickers & acrylic keychains restock regularly
- ✨ handmade items restock in small, limited batches
- ✨ some designs are exclusive or permanently vaulted
tap “notify me when available” on any sold-out product for restock alerts 🌸✨
🔧 how do I care for decoden & handmade items?
to keep your pieces magical:
- ❌ avoid water & moisture
- ❌ avoid heat or hot cars
- ✨ handle gently
- ✨ spot-clean with a soft, dry cloth
treat them like the little cuties they are ♡(。>﹏<。)♡
🎀 do you offer freebies or gift tiers?
I love giving little surprises! ꒰ᵕ༚ᵕ꒱˖♡
for december: spend $100+ → receive a free anya key strap (while supplies last).
freebies are added automatically — no code needed 🎁
💞 do you support any charities?
yes! usagi x usagi supports MATW Project, a cause chosen by my community. all proceeds from our exclusive charity sticker go directly to MATW Project — a small, meaningful way to give back while collecting something cute. 🌸💖
the charity sticker is available year-round (while supplies last), and every purchase helps make a positive impact. thank you for spreading kindness through kawaii things! ✨🐰💕









