Shipping policy

SHIPPING AND FULFILLMENT
Please allow 3-5 business days for fulfillment,
**UNLESS otherwise stated due to special circumstances.
( excluding Sundays, federal holidays, & unexpected shipping delays )**
Depending on either DOMESTIC or INTERNATIONAL orders,
shipping times may vary:

DOMESTIC Standard orders vary from 3-5 business days.
INTERNATIONAL Orders can take up to 5-21 business days.
  

Please understand that we can't control shipping times, so please be patient~!

Customers should receive shipping confirmation once the order is shipped out to their provided emails upon checkout.

Please double check all shipping information!

Customers will be responsible for reshipping fees on all returned packages due to wrong address information. If your order is shipped and you have entered your shipping address incorrectly you can contact USPS to intercept your package (or whichever carrier applies to your order).

"Can I cancel or change my order after is has been placed in your store?"

You can cancel your order if you contact us as soon as possible with your order number, but unfortunately, can not change your order once your order has been fulfilled and shipped out. In that case, we would have to initiate a return and refund you once the package returns to us. If you want to make any changes to your order or make a mistake upon ordering, you will have to cancel and place a new order with us, so please make sure to double check listings if there are multiple variants or for special promotions like pre-orders for accurate processing times.

INTERNATIONAL ORDERS

Applicable to all international orders, please include:
Your full name, shipping address, phone number & email address for customs information.
 
 Customer will also be responsible for custom fees due upon collection.

DISCLAIMER:
ALL INTERNATIONAL ORDERS ARE SHIPPED WITH TRACKING INFORMATION TO MAKE SURE THEY ARRIVE SAFELY. PLEASE BE AWARE THAT INTERNATIONAL SHIPMENTS MAY BE CHARGED ADDITIONAL FEES SUCH AS DUTIES AND TAXES, WHICH ARE NOT INCLUDED IN THE SHIPPING COSTS. THESE FEES ARE DETERMINED BY YOUR COUNTRY BASED ON TYPE OF ITEM AND DECLARED VALUE.  

 

WE HAVE ABSOLUTELY NO CONTROL OVER ANY ADDITIONAL DUTIES AND FEES  AND WE CANNOT MODIFY THE DECLARED ITEM VALUE FOR YOU. THE CUSTOMER IS ULTIMATELY RESPONSIBLE FOR PAYMENT OF ANY ADDITIONAL FEES.


EMAIL US AS SOON AS POSSIBLE AT:

info@usagixusagi.co

if you need to correct your shipping info or for order inquiries.

Please include your order number in the email header for a smoother process.