✨ FAQ ✨

🌸✨ USAGI X USAGI • FAQ ✨🌸

your cutest questions — answered with love! ₊˚⊹♡

💖 processing times

every order is packed with extra love (˶ᵔ ᵕ ᵔ˶)♡
processing time is usually 3–7 business days.
handmade items (like toploaders, phone charms, decoden pieces, and jewelry) may take the full window.
you’ll receive tracking when your order ships 🎀📦✨

🎀 can I change or cancel my order?

orders cannot be modified or canceled once placed.
please double-check your address and cart before checkout ✨
if something goes wrong, message me as soon as possible — I’ll try my best, but changes aren’t guaranteed ꒰๑˃͈ ꇴ ˂͈๑꒱

📦 U.S. shipping times

estimated delivery after processing:

  • standard: 3–7 business days
  • priority: 2–4 business days
  • free Shipping $35+: standard service

delivery may vary during holidays or USPS delays ✧*｡

🎄 Holiday Shipping Cutoffs (U.S.)

for the best chance of arrival before christmas:

  • 🎁 standard shipping: order by dec 15
  • 🎁 priority shipping: order by dec 17

these dates are recommended but not guaranteed due to USPS holiday traffic.

🌍 international shipping

yes! I currently ship to:

🇨🇦 Canada • 🇬🇧 United Kingdom • 🇦🇺 Australia • 🇳🇿 New Zealand
🇩🇪 Germany • 🇫🇷 France • 🇳🇱 Netherlands • 🇸🇪 Sweden
🇸🇬 Singapore • 🇵🇭 Philippines

estimated delivery times:

  • Canada: 1–2 weeks
  • UK & Europe: 2–4 weeks
  • Australia & New Zealand: 2–4 weeks
  • Asia (SG + PH): 2–5 weeks

✧ only tracked shipping is offered for international orders.
✧ buyers are responsible for any taxes, VAT, duties, or customs fees.
✧ some fragile or heavy handmade items may not be eligible.
✧ international orders are final sale.
thank you for supporting my shop from across the globe ✈️🐰💕

💌 combining multiple orders

placed more than one order?
if they’re within 24–48 hours, I can combine them and refund extra shipping when possible ✨
please leave a note at checkout or message me so I don’t miss it ♡

🌸 handmade vs manufactured items

here’s what’s handmade with love:

  • 🎀 decoden toploaders
  • 🎀 decoden mirrors & trinket boxes
  • 🎀 phone charms
  • 🎀 soft but deadly jewelry

professionally manufactured items include:

  • ✨ acrylic keychains
  • ✨ vinyl stickers
  • ✨ air fresheners
  • ✨ key straps

all artwork & designs are created by me 🐰💗

💫 do you restock sold-out items?

sometimes yes!

  • ✨ stickers, acrylic keychains, and air fresheners restock regularly.
  • ✨ handmade items restock in smaller, limited batches.
  • ✨ some designs are exclusive or permanently vaulted.

tap “notify me when available” on a product page for restock alerts 🌸✨

🎁 mystery items

mystery items are a fun surprise! 🎀

  • items are chosen at random
  • duplicates are avoided when possible
  • no specific character or theme requests
  • mystery items are final sale

perfect for collectors and gifts ✨🎁🐰

🔧 care instructions for decoden & handmade items

to keep your pieces magical:

  • ❌ avoid water and moisture
  • ❌ avoid heat or hot cars
  • ✨ handle gently
  • ✨ spot-clean with a soft, dry cloth

treat them like the little cuties they are ♡(｡>﹏<｡)♡

are your decoden items safe?
our decoden pieces are handmade decorative collectibles. they’re designed for display and gentle use, not as toys. we recommend keeping them away from small children, pets, heat, and moisture to keep them looking cute for as long as possible ♡

🤍 returns & exchanges

all sales are final due to the handmade and personal nature of items.
please read product descriptions carefully before purchasing 🌟

if your order arrives damaged or incorrect, email me within 48–72 hours with photos or an unboxing video and I’ll take care of you 💖

🎀 freebies & gift tiers

I love giving little surprises! ꒰ᵕ༚ᵕ꒱˖♡
for december: spend $100+ → receive a free anya key strap (while supplies last).
freebies are added automatically — no code needed 🎁

💞 do you support any charities?

yes! usagi x usagi supports MATW Project, a cause chosen by my community.
all proceeds from our exclusive charity sticker go directly to MATW Project — a small, meaningful way to give back while collecting something cute. 🌸💖

the charity sticker is available year-round (while supplies last), and every purchase helps make a positive impact. thank you for spreading kindness through kawaii things! ✨🐰💕

📝 custom items & commissions

custom commissions open a few times per year!
when available, a form will be shared on my website or social media 💌

💕 contact

questions or order support?
📧 info@usagixusagi.co
mon–fri • 10 AM–5 PM PST
please allow 24–48 hours for a reply 🐰🌸